Secure Account
A private portal for managing legitimate refund cases, with session-based authentication and per-user data isolation.
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Everything a refund case needs, in one place
RoyalRefund is not a magic recovery service. It is the workflow that turns a scattered complaint into an evidenced case a reviewer can actually decide on.
What you get
Four building blocks of a clean recovery case
Everything the platform does supports one outcome: a complete, well-evidenced case that a reviewer can act on without chasing you for the basics.
Refund Claims
Submit and manage eligible refund or dispute requests through a guided form that captures everything a reviewer needs.
Start a claimTransaction Review
Organise transaction information and supporting documents in one place so nothing is missing when the review begins.
See what to prepareCase Tracking
Follow the status of a submitted case from triage through to resolution, with a timestamped history of every change.
Track a caseCase types
The cases this platform is designed for
If your situation does not fit one of these, choose Other and describe it. A reviewer will tell you whether it can be progressed.
Card dispute
Duplicate charge
Service not rendered
Unauthorised transaction
Subscription refund
Merchant refund
Crypto sent to the wrong address
Failed or stuck crypto transfer
Exchange or withdrawal dispute
Other
Preparation
What to have ready before you start
Cases stall for one reason more than any other: missing evidence. Ten minutes of preparation usually saves a week of back and forth.
The statement line
The date, amount, currency and the merchant descriptor exactly as it appears on your statement.
Proof of the agreement
An order confirmation, invoice, contract or booking reference showing what you were meant to receive.
What you have already tried
Emails or chat transcripts with the merchant or bank, and any reference they gave you.
Start the case you have been putting off
Creating an account takes a minute. Submitting a case takes about ten, and you can save and come back to it. No banking passwords, no PINs, no recovery phrases.
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Product notes and changes to the case workflow. Unsubscribe anytime.